Reporting a boat accident

This page lets you write down anything unusual or unfortunate that happens to one of your boats — even if it had nothing to do with a paying booking.

It covers things like a scrape against the dock, an engine that suddenly cuts out, someone getting hurt, a storm damaging your boat, a fire, water coming in, something being stolen, or anything else out of the ordinary.

As soon as you open the page, you're given a unique reference code for this incident — something like ACC-20260618-7F3K2Q — made from today's date plus a few random letters and numbers, so this exact report can always be found again later.

While you're filling things in, your answers are quietly kept safe as a backup copy on your own device. That way, if your signal drops or something interrupts you, your work isn't lost.

Tap the boat selector at the top of the form. A list of your boats will drop down, each shown with a small picture so you can spot the right one quickly.

Tap the boat that was involved. The list closes and a bigger card appears showing the boat's photo and name, confirming you've picked the right one.

You must choose a boat before the record can be saved.

If the list is empty, it means there are currently no active boats set up on your account to choose from.

Pick whichever best describes what was happening when the accident took place: during a customer booking, during private or owner use, during crew work or moving the boat, while berthed or moored, during maintenance or repair, unknown / not sure, or other.

If you choose "during a customer booking," an extra box appears asking for the booking reference number (for example CHR-ABC123), so this report can be linked to that specific charter. For every other choice, this box is hidden and not needed.

This box is the only part of this step that's compulsory — and only when a customer booking is involved.

Enter the date and time the accident happened. There's a handy "Now" button beside it that instantly fills in today's date and the current time — perfect if you're filling this out right after it occurred.

Write the location in your own words — for example "Rose Bay berth, Sydney Harbour" or "the fuel dock." Being specific here is genuinely useful if anyone ever needs to look into the incident later.

Both the date/time and the location are required before the record can be saved.

Pick whichever incident type fits best: Machinery failure, Collision, Grounding, Fire/smoke, Flooding/water coming in, Passenger injury, Crew injury, Weather damage, Berth/mooring damage, Third-party damage, Theft/vandalism, Pollution/fuel spill, or Other.

Choosing a type matters — it decides which short, relevant questions appear in the "Quick questions" box just below (covered in the next section).

Set how serious it was: Minor, Moderate, Major, or Critical.

If you change your mind about the incident type after already answering a few quick questions, those answers are cleared — because a new, more relevant set of questions appears for the new type.

Right below the incident type, a friendly box appears with a short handful of yes / no questions, picked specifically for the kind of incident you chose.

For every question, you can answer Yes, No, or Not sure — there's no expectation that you'll know everything straight away.

Some questions only show up once you've answered an earlier one with "Yes." For example, saying yes to "was another party involved" reveals a box to type in their details; saying yes to "do you know the engine hours" reveals a box to write the number in.

You can come back later and fill these in further once you've had time to gather more details, invoices, or reports — nothing here is locked in.

Write a plain description of what happened: what was affected, who was operating the boat, whether anyone else was involved, and what happened right afterwards. This box is required.

Below it, tick whichever of these apply: Machinery involved, Injury reported, Third-party damage, Authority/marina notified, Insurer/broker notified. Tick as many or as few as you like — none of them are compulsory.

Witness details — if anyone saw what happened, jot down their names, phone numbers, or notes — crew, passengers, marina staff, or anyone from another boat involved.

Immediate action taken — note down what you did right after the accident, for example: switching off the engine, returning to the berth, taking photos, telling the marina, or calling a mechanic.

Neither of these is required, but filling them in gives a much fuller picture if this record is ever needed later.

Tap the upload box to add evidence — accident photos, videos, repair quotes, inspection reports, marina emails, or any other related paperwork.

You can add photos (JPEG, PNG, WEBP, HEIC), videos (MP4, MOV, AVI, MKV, WEBM), and documents (PDF, Word documents). Each file can be up to 100MB, and you can add as many as you like in one go.

While a file is sending through you'll see a small spinning icon; once it's done, photos show up as little picture tiles, while videos and documents appear in a simple list with their file name.

Added the wrong file? Tap the small ✕ next to it to remove it.

You must add at least one photo, video, or document before the record can be saved.

If your internet drops out while you're filling this in — out on the water, deep in a marina, or anywhere with poor reception — don't worry, the page keeps working.

You'll see a notice at the top letting you know you're offline, and that everything you type and any files you pick will be safely kept right there on your phone or computer for the time being.

Photos and files you add while offline are stored on your own device (you'll still see a small preview of any photos) until you're back online.

If you try to save while you're offline, your accident report is kept as an "offline draft" instead of being sent off right away. You'll get a confirmation showing your reference number and file count, and a note that it will be sent through automatically the moment you're back online.

As soon as your device picks up a signal again, the system automatically tries to send through anything that was waiting — you don't need to do anything yourself.

If some files are still only saved on your device and haven't fully gone through yet, you'll be asked to wait for them to finish before the main report can be saved once you do have signal.

Before your record is saved, the page double-checks the essentials are filled in: a boat is chosen, a booking reference is given if needed, the date/time and location are entered, you've written a description, and you've added at least one photo, video, or document.

If anything important is missing, you'll see a clear message right above the Save button telling you exactly what still needs filling in.

Tap the big button at the bottom to save. While it's working, the button changes to say "Saving accident record…" — or "Saving offline draft…" if you don't currently have a signal.

Once saved, you'll see a confirmation screen with a green tick, your accident reference number, and how many files were attached.

If you were online when you saved, the system also automatically puts together a short, neatly written summary of the incident in report-style wording — handy if you ever need to pass details to an insurer or surveyor. This happens quietly in the background and may take a moment.

From this screen you can: open the full record straight away, head back to your full list of accident records, or start a brand-new record if you need to log another incident right after.

Every accident record you save has its own page where you (or anyone you share it with) can review everything that was entered.

At the top you'll see the accident reference, the boat's name, the situation, the incident type, and when it happened — plus a coloured tag showing how serious it was: green for Minor, amber for Moderate, red for Major, and a darker red for Critical.

A "Summary" box lists every key detail side by side: reference number, status, boat, booking reference (or a note saying it wasn't linked to one), the situation, incident type, severity, date/time, and location.

Underneath, you'll find the full written description you typed, and — if one was put together — the automatic report-style summary mentioned earlier.

A "+ New record" button at the top lets you jump straight into reporting a different incident.

A "Flags" box shows simple Yes/No tags for the five quick tick-boxes from earlier — machinery involved, injury reported, third-party damage, authority/marina notified, and insurer/broker notified — so anyone reviewing the record can see them at a glance.

If you answered any of the quick questions, they're listed here too, each showing your Yes / No / Not sure (or written) answer.

If you added witness details or notes about what you did right after the accident, those appear next, side by side.

Finally, every photo, video, and document you uploaded is shown — photos as a gallery of small pictures you can click to view full-size, and videos/documents as a simple list you can open with one tap. If nothing was uploaded, it simply says "No files attached."