This page shows a customer’s booking details after they have started or completed a booking. Customers can review the vessel, dates, boarding details, payment summary, bond setup, operator contact, services, add-ons, messages, rescheduling, cancellation, refunds and tax invoice download.
The operator is reviewing your request. A deadline may appear when action is required.
Client booking detail · Pending payment
Complete payment or handle an expired/taken slot
What appears when payment was not completed
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Payment incomplete banner appears for pending bookings that still need payment.
Deposit due today appears when only a deposit is required now.
Full payment required appears when the booking date is close enough that the full amount must be paid.
Pay deposit or Pay full amount starts checkout after the page checks the slot is still available.
Checking… appears while the slot is being checked before payment continues.
If the slot has been booked by someone else, a warning tells the customer to choose a different time.
Expired pending booking shows a red banner and does not show the payment button.
Pending payment examples
Payment incomplete
Complete your payment to secure the booking. Deposit due today: $1,500.00
Pay deposit $1,500.00Checking…
This slot has been booked
Please go back and choose a different time.
Client booking detail · Booking card
Vessel image, name and reference
The main booking identity card
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Boat image shows the booked vessel, or a placeholder when no photo is available.
Boat type shows the vessel category.
Boat name is shown in the main title style.
Status badge sits on the right of the card.
Booking reference appears below the boat name and is useful when contacting BookMyWave or the operator.
Booking card
BOAT PHOTO
Motor Yacht
Morpheus
Confirmed
CHR-ABC123
Client booking detail · Charter dates
Date, time and duration
Each booked time slot appears in its own row
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Charter dates section lists every booked charter date.
Date row shows the weekday, day, month and year.
Time row shows start time, finish time and total duration.
Multiple rows appear if the booking has more than one slot.
Charter date rows
Charter dates
Thursday, 25 June 2026
3:00pm – 7:00pm · 4h
Friday, 26 June 2026
1:00pm – 5:00pm · 4h
Client booking detail · Ticketed event details
About event and highlights
Shown for ticketed boat event bookings
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About event appears for ticketed boat event bookings when an event description is available.
The description keeps line breaks, so event details stay easy to read.
Highlights appear as a checklist when the event has highlight points.
Each highlight is displayed with a check mark.
Event information
About event
Enjoy a harbour experience with music, skyline views and a relaxed onboard atmosphere.
Highlights
✓ Harbour views
✓ Music and social atmosphere
✓ Ticketed event access
Client booking detail · Boarding details
Guests, pickup, drop-off and customer notes
Boarding information for the day
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Guests shows how many people are booked.
Pickup shows the boarding location selected by the customer.
Drop-off shows the disembark location.
Your notes appears when the customer has added special notes during booking.
Boarding detail grid
Guests
10 people
Pickup
King Street Wharf
Dropoff
King Street Wharf
Your notes
Birthday cruise with BYO drinks.
Client booking detail · Boat location card
Location and berth information
Where the vessel is based or where boarding information is shown
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The location card appears below boarding details.
It can show berth name and suburb when available.
It can include boat location information for confirmed or relevant bookings.
Use it to double-check boarding context before the day of the charter.
Location card example
Boat location
Berth: King Street Wharf · Sydney Harbour
Map / location area
Client booking detail · Early access providers
Add external providers who need early vessel access
Shown only when early access has been purchased
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This section appears only when early access is included in the booking.
Use it for external providers such as photographers, musicians, decorators or other people who need to access the vessel before the event.
The section explains how many minutes early they can access the vessel when that detail is available.
Existing providers show name, email and phone when entered.
✕ removes a provider from the list.
+ Add provider opens the provider form.
Provider name is required before saving.
Email and phone are optional but helpful for the operator.
Saving… appears while the provider is being added.
Cancel closes the form and clears the typed details.
Early access provider list and form
Early access providers
Add any external providers who need early access to the vessel 60 mins before your event. The boat operator will see these names.
DJ Harbour Sounds dj@example.com · 0400 000 000✕
Add providerCancel
Client booking detail · Operator contact
Operator name and phone
Shown after confirmation or completion
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Operator contact appears when the booking is confirmed or completed.
Operator name identifies the boat operator.
Phone number appears as a tappable phone link when available.
Operator contact card
Operator
Tooup Sailing
0412 000 000
Client booking detail · Bond setup
Card setup for bond
Shown when confirmed booking still needs bond card setup
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The bond setup banner appears when the booking is confirmed and a bond card still needs to be set up.
Follow the banner instructions to add or authorise the required card.
After successful setup, the bond status updates on the booking page.
Bond setup banner
Bond setup required
Set up your card for the booking bond before the charter date.
Set up bond
Client booking detail · Reschedule booking
Change date, time or event date when allowed
Charter bookings and ticketed events have different reschedule screens
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Reschedule button appears only when the booking is allowed to be changed.
Charter bookings can only be rescheduled once. If the booking has already been rescheduled, the customer must contact BookMyWave for further changes.
Reschedule is only available more than 30 days before the original charter. Inside 30 days, the page does not allow normal customer reschedule.
The new date must be within 6 months from today. Dates beyond that range are not accepted.
For charter bookings, the customer opens a calendar, chooses an available date, selects an available slot, chooses duration and then chooses a start time.
Unavailable or too-soon dates are disabled and cannot be selected.
Month arrows move between calendar months where allowed.
Available slots show the time window, minimum hours, available hours and hourly price.
Duration must meet the boat minimum hours and cannot be longer than the hours still available in that slot.
Start times must begin on the full hour, such as 10:00am, 11:00am or 12:00pm. Half-hour starts such as 12:00pm are not used.
The selected time cannot overlap another booking. If the time conflicts, the customer must choose another available start time.
If the new option costs more, a payment window appears for the price difference including GST.
If the new option is the same price or cheaper, the booking updates without charging extra. No automatic refund is shown for cheaper changes.
After a successful reschedule, the booking date, time, pickup and drop-off details update, and the operator, assigned staff and booked service providers are notified.
For ticketed events, customers can choose a preferred available date and optionally a fallback date. If no spots are available, a waitlist message can appear.
Reschedule pop-up and event-date selector
Reschedule booking
Available once only, more than 30 days before the charter, with the new date within 6 months. Start time must be on the full hour.
‹June 2026›
1234567
Available slots
10:00am – 6:00pm Minimum 4h · 8h available · $650/hr
Duration
4h
Start time
10:00am11:00am12:00pm
Start times use full-hour options only.
Confirm reschedule
Client booking detail · Add to your order
Add food, beverage, add-ons and providers
Available only after confirmation when extra items exist
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Add to your order appears for confirmed bookings when more items can be purchased.
Food and beverage items can show image, name, price, description, charging style and minimum quantity.
Charging styles shown to users include per head, per hour and each/flat style pricing.
Quantity controls let customers decrease, type, or increase quantities where the page allows it.
Minimum quantity is enforced when a minimum applies.
The total price updates based on quantity, guest count, duration or pricing type.
+ Add purchases the selected item.
Processing… appears while the item is being added.
Success message confirms the item has been added to the booking.
Error message appears if the item cannot be added or payment fails.
Add item controls
Add to your order
✓ Gourmet Canapé added to your booking!
IMG
Gourmet Canapé
Premium canapé package for guests.
$50.00/head ex GST × 10 guests min 10
$500.00
+ Add
Cleaning fee
Optional extra cleaning support.
$50.00 each ex GST
1
$50.00
Processing…
Client booking detail · Services, extras and cancellations
Booked services, food and provider extras
Review, message, email, add extras or cancel service items
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Services section appears when service providers have been booked.
Each service card can show image, provider name, category, price and extras.
Extras are shown indented under the related service, with quantity and price.
Available extras can appear under a confirmed service, with price and + Add extra.
Message opens an in-page conversation with the provider.
Email operator or provider appears when direct in-page messaging is not available.
Cancel service or Cancel item appears when the item is still outside the refund cut-off period.
Individual services, food items and extras cannot be cancelled within 14 days of the charter. If the cut-off has passed, the page does not offer the refundable cancellation flow.
Before the 14-day cut-off, cancelling an individual service, food item or extra gives a 95% refund. The remaining 5% is retained as the platform service fee.
Cancelled services and extras are crossed out and marked Cancelled.
Food & Beverage section shows purchased food and drink items with quantity, charging style, total price, message/email option and cancellation option when still allowed.
Add more provider appears when there are additional paid service providers that can be added after confirmation.
Service cards
Services
IMG
Harbour Catering
Catering
↳ Dessert platter × 1$120.00
Available extras
Birthday cake $80.00 flat ex GST+ Add extra
$620.00MessageCancel service
Silver Canapé
10 guests · per head
Cancelled
$500.00
Client booking detail · Provider messages
Message a service provider
Ask minor service questions or request small changes
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Message window opens when the customer clicks Message on a service or food item.
The title shows the provider or service name.
Instruction text explains this is for minor changes, dietary requirements or item substitutions.
Loading… appears while previous messages are opening.
No messages yet appears when the conversation is empty.
Customer messages appear on the right in blue; provider messages appear on the left in light grey.
Type in the reply box and click Send to send a message.
Press Enter to send; use Shift + Enter for a new line.
The Send button is disabled when the message box is empty.
Message pop-up
Message — Harbour Catering
Send a message about minor changes to this service, such as dietary requirements or item substitutions.
Can we swap the pasta sauce?
Tomato sauce please.
Send
Client booking detail · Cancellation and refunds
Cancel booking or cancel individual services
Cancellation options appear only when allowed
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Cancel booking section appears when the booking is allowed to be cancelled.
For charter bookings, the cancellation policy text is shown before the cancel button.
Awaiting approval bookings can be voided because payment has not been captured yet.
More than 60 days before the charter, the amount collected is refunded minus a $500 administration fee.
30 to 60 days before the charter, 50% of the amount collected is refunded.
30 days or less before the charter, no booking refund applies.
Cancel booking asks for confirmation before cancelling.
Cancelling… appears while cancellation is being processed.
Cancellation success banner appears after cancellation and shows whether a refund applies.
Cancel & get refund opens the confirmation pop-up when a refund is available.
Keep booking closes the cancellation confirmation.
Individual service, food and extra cancellation has a separate 14-day cut-off. Before that cut-off, the customer receives a 95% refund and 5% is retained. Within 14 days of the charter, individual services cannot be cancelled from this page.
Service cancellation pop-up shows the service value, refund amount, retained 5% fee, Confirm cancellation and Keep.
Cancellation examples
Cancel booking
Booking refund depends on how far away the charter is: more than 60 days = refund collected amount minus $500 admin fee; 40–60 days = 50% refund; 40 days or less = no refund.
Cancel booking
Cancel service
Harbour Catering
Individual services, food items and extras can only be cancelled more than 14 days before the charter. Before the cut-off, 95% is refunded and 5% is retained.
Service value$500.00
5% service fee retained$25.00
Refund to card$475.00
Confirm cancellationKeep
Client booking detail · Payment summary
Charges, GST, deposit, balance, refund and total
The right-side payment card summarises all money lines
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Charter hire is the main boat hire amount.
Add-ons appear either as one add-on total or as individual priced add-on rows.
Security appears with guard count and hours when security has been added.
Early Access appears with minutes when early access is included.
Promo discount appears in green and reduces the total.
Service providers and extras are included in the summary, with cancelled items crossed out and marked Cancelled.
Food & Beverage purchased items appear with item name, quantity/guest basis and line total.
GST shows the GST amount.
Deposit paid appears after payment when the booking is no longer pending.
Balance due or balance paid appears only when a balance amount exists.
Total line changes wording depending on booking progress: authorised, total paid, or total deposit.
Refunded row appears in green when a refund amount exists.
Individual item refund amounts follow the page rule: 95% refund before the 14-day cut-off, and no individual cancellation from this page within 14 days of the charter.
Policy card reminds customers to contact BookMyWave for changes or questions.
Browse more boats returns to the home page.
Payment summary
Payment summary
Charter hire$3,920.00
Add-ons$110.00
Security (2 guards × 4.0h)$600.00
Early Access (60 mins)$150.00
Promo (SAVE10)−$100.00
Harbour Catering$500.00
Food & Beverage$500.00
GST$568.00
Deposit paid$1,500.00
Balance due$4,748.00
Total paid$6,248.00
Refunded−$475.00
Client booking detail · Tax invoice
Download tax invoice
Available for confirmed or completed bookings
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Download tax invoice appears when the booking is confirmed or completed.
Click the button to download a PDF invoice.
The invoice includes BookMyWave details, invoice number, invoice date, booking reference and booking date.
It also includes billed-to details, vessel name, date, time, guest count and pickup location.
Line items include charter hire, add-ons, security, early access, service providers, extras, food and beverage, and promo discount where relevant.
Totals include subtotal, GST, total, deposit, balance and refund where relevant.
Invoice button and PDF contents
Download tax invoice
PDF invoice includes
Invoice number · Booking ref · Vessel · Date/time · Guests · Pickup · Line items · GST · Total · Deposit/balance · Refunds
Client booking detail · Payment windows
Pay for added items or reschedule price difference
Appears when card payment is needed inside the page
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Pay for item window opens when a newly added item needs card payment before it can be attached to the booking.
The title names the item being paid for.
Card details area appears inside the window.
Pay amount button confirms the item payment.
Processing… appears while payment is being confirmed.
Cancel closes the payment window.
Reschedule payment window appears when the new date or time costs more than the original booking.
Payment received message may appear while the reschedule confirmation is being finalised.
Payment window
Pay for Gourmet Canapé
Enter your card details to add this item to booking CHR-ABC123.
Secure card payment area
Pay $500.00Cancel
Client booking detail · Mobile layout
Using the booking page on mobile
The same controls stack for smaller screens
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The two-column layout becomes one column on smaller screens.
The payment summary moves below the main booking details instead of staying on the right.
Booking card stacks so the image appears above the boat information when needed.
Boarding detail cells become one column for easier reading.
Pop-up windows slide from the bottom and fill most of the screen height.
Buttons remain large enough to tap for payment, reschedule, cancellation, messages and add-ons.